Frequently Asked Questions

You will need to register online before you can place your first order. To register simply follow the prompts at the check out on your first shop and be sure to save your username and password for future use. Your privacy is 100% guaranteed.

All deliveries are via Australia Post. As we are based in Northern NSW please allow time for your delivery to arrive.  Most deliveries should arrive within 3 to 5 days but may take longer for remote areas. An Australia Post tracking number and website link will be emailed to you so you can track your orders delivery progress.

Shopping online with us is easy. Just login and search via the categories the products you are looking for. For ease of shopping you can also use the search button to find your products located in the top right hand corner of the every page.

Once you find the product/s you are looking for, select the quantity and weight you would like and click ‘Add to cart’. You will have the option to view your cart after each item you choose. It’s that simple.

Yes of course.  Simply click on the ‘Organic Foods’ category to find a list of products that are guaranteed 100% certified organic as per Australian organic certification standards.

All our products include GST where applicable. Most wholefoods do not attract GST. The total GST included will be shown on your invoice but can also be seen at any time by viewing your shopping cart.

To redeem your Coupon simply go to the check out with your shopping and click on the button that says ‘ Have a coupon? Click here to enter your code’. Then follow the steps that follow.

No, online coupons can only be used at our online store.

Once you have submitted your order the processing begins. This means that should you wish to change or cancel your order you will need to contact Customer Service as soon as possible on Ph: 02 6622 1290 (9am to 5pm Monday to Friday) to alleviate incurring a cancellation fee.

If you are not happy with the quality or condition of your products when they arrive to you, please contact us and we will replace those items next time you shop with us, or arrange a refund or credit for the amount of those items. This does not include the cost of postage.

If an item in your order is currently unavailable we will fill the remainder of your order and then one of the following credit options can be arranged.

Option 1 ~ Credit Coupon

A Credit Coupon will be issued, on request by the customer, to the value of the refund. The Credit Coupon will be valid for one year from date of issue. All redeemable coupons will be issued by our Customer Service detailing a special code. The special code and refundable amount will be recorded within the customer’s online details for verification at the time of redemption by that customer.

Option 2 ~ Refund

All refunds will be provided back in the original tender. Credit cards must be processed back onto the original credit card and Paypal payment will be issued with a credit voucher.

We will do our best to advise you in the event of any delay. However, sometimes delays maybe beyond our control – but be assured that your order is very important to us and one of our team will contact you as soon as possible to alleviate any inconvenience.

As we use Austalia Post for our deliveries they will normally leave instructions for you to pickup your parcel from your local post office or inform you of an alternate delivery time. If you believe your delivery has gone missing please contact Customer Service as soon as possible on Ph: 02 6622 1290 between 9am to 5pm Monday to Friday.

Yes, postage varies depending on weight and location. Please refer to our Terms and Conditions for more information.

Contact our Customer Service department as soon as possible on Ph: 02 6622 1290 between 9am to 5pm Monday to Friday. If the office is unattended at the time of your call please leave a message and one of our staff will get back to you as soon as possible.

Once logged-in you can update your personal details by clicking on ‘My Account’ in the top right hand corner.

In the case you have forgotten your password, once you have attempting login unsuccessfully you will be prompted to enter your username or the email address linked to your account and then select ‘Remind Password’. We will then send you an email with a link to create a new password.

Simply go to ‘My Account’ then click on ‘Newsletter’ and de-select the subscribe button to unsubscribe to the newsletter mailing list.

Once logged in you can easily check your order history. Simply click on ‘My Account’ located in the top right hand corner and your order history will be there before you. You can than select any order for more details.

We recommend you store your wholefoods in airtight containers or bags (not of the paper or cardboard kind) in a cool place. Refrigerated storage is ideal (4-15 degrees C). Flours and grains can also be stored in the freezer (below 0 degrees C). Refrigerated and freezer storage is highly recommended particularly in the summer months.

Note: High humidity also affects the quality of wholefoods, therefore a low humidity environment is ideal for storing your wholefoods.

For more in depth information read our blog on Tips for Storing your Wholefoods.